Industries  ›  Pharmacies & clinics

Pharmacies & clinics

Customers who crossed the road because the queue was three deep. An hour when nobody was behind the counter at all. Your camera saw both.

Configured to your counter — not a fixed product

Everything on this page is already built. What changes from site to site is your zones, your rules and your report — mapped once when we install, then left alone.

If what you need isn't listed here, it is usually a configuration rather than a new product. One platform, configured per industry, never forked into a different one — so an improvement made for another site reaches yours too.

From a live pilot

An open frontage, read correctly

Real output from a pharmacy we run today. The hard part in a shop like this is not counting people — it is telling a customer apart from someone walking past on the street.

Pharmacy frontage with customers separated from passers-by
Open frontage — live pilotCustomers are separated from street traffic by behaviour — standing still at the counter — not by drawing a line on the floor. Half of a frontage shop's apparent footfall is the street.

What it measures

Every number traces back to a zone on that frame

On the camera already above your counter. Nothing recorded leaves the premises.

Works from day one No new cameras Video stays on site Customer vs. passer-by

Walk-ins by hour

The number an open-frontage shop can never count by eye, measured all day.

Customer vs. passer-by

Street traffic separated from real customers by how they behave, not where they stand.

Counter queue and wait

The reason people walk to the chemist across the road.

Service time per customer

How long a fill actually takes, and which hours it stretches.

Staff behind the counter

Against the queue in front of it. Whether the second counter opens.

Unattended counter minutes

Trading hours with nobody serving. Walkouts nobody writes down.

Prescription vs. OTC zones

Which side of the shop earns its space. Range and layout, decided on data.

Repeat customers

Share of visits that return, and the interval. Your chronic base, without an app.

Trading hours observed

When the shutter actually went up. Owners with three branches genuinely do not know.

Waiting-area occupancy

For clinics — how long patients wait before they are seen.

Consultation-room use

Room occupancy and consult duration. Doctor utilisation and scheduling.

After-hours movement

Any motion outside trading hours, with a snapshot attached to the alert.

On request

Built for your site, on your timeline

These need a detection model trained for your space or a link into your existing systems. We scope them per site, so the build matches how you actually operate.

Schedule-drug cabinet zone

Entry logging on a controlled-substance area, scoped to your layout and your rules.

Queue-triggered staff alert

A live nudge to the back room when the counter queue passes your threshold.

Multi-branch roll-up

Every branch on identical definitions, so they can be compared honestly.

What arrives

Before the next day opens

On WhatsApp or email, with a live dashboard for whoever runs the floor and alerts the moment something needs attention.

PHARMACY — THURSDAY Customers 188 Passers-by excluded 431 Busiest hour 19:00 — 34 customers Quietest trading hour 15:00 — 6 customers Counter wait, median 1 min 55 s Counter wait at peak 4 min 30 s Counter unattended 22 min across the day Shutter open / close 09:14 / 22:03

Every line above is configurable. Thresholds, time windows, which events raise an alert and who receives it are set with you at install.

Send us two hours of your footage.

We will send back what it says — including an honest assessment of what your cameras can and cannot support. No site visit, no installation, no commitment, and no hardware needed for the trial.

Start with a day

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