Industries  ›  Hotels & hospitality

Hotels & hospitality

A check-in queue at four o'clock that nobody staffed for. A banquet hall you cannot prove is under-used. Your lobby camera has been keeping score all along.

Configured to your property — not a fixed product

Everything on this page is already built. What changes from site to site is your zones, your rules and your report — mapped once when we install, then left alone.

If what you need isn't listed here, it is usually a configuration rather than a new product. One platform, configured per industry, never forked into a different one — so an improvement made for another site reaches yours too.

The same lobby, twice

What your camera sees, and what it says

One frame from a lobby camera. On the left, what the recorder stores today. On the right, front desk, seating and the main walkway mapped, with every guest placed.

Hotel lobby as recorded
TodayStored, never read — while the arrival experience is judged on it every single day.
Same lobby with zones and guests marked
With Smart Vision IntelligenceFront desk, seating and walkway mapped. Public areas and back of house only, never guest floors.

What it measures

Every number traces back to a zone on that frame

On the cameras already in your public areas. Operations and staff process — never guest profiling.

Works from day one No new cameras Video stays on site Public areas and back of house only

Lobby occupancy and congestion

Arrival surges by hour, so the desk is staffed before the queue forms.

Front-desk queue and wait

The first two minutes of a stay, measured. It decides the review.

Check-in service duration

How long a check-in really takes at 2pm against 8pm.

Desk manning vs. queue

An alert when three or more are waiting, so the second desk opens in time.

Concierge response time

How long an arriving guest stands before anyone approaches.

Restaurant and breakfast occupancy

Covers forecasting and buffet timing, from the room rather than the PMS.

Banquet and event-space use

Utilisation of the highest-margin square footage on the property.

Pool, gym and spa usage

Amenity investment decided on who actually uses what, and when.

Housekeeping floor coverage

Whether a corridor round happened, and when. Aggregate, not per attendant.

Back-of-house staff presence

Kitchen, laundry, stores — the staffing nobody currently has visibility on.

Restricted-area entry

Stores, cash office, service lifts onto guest floors. Logged with a snapshot.

After-hours movement

Public areas and back of house overnight. Night-audit evidence.

On request

Built for your site, on your timeline

These need a detection model trained for your space or a link into your existing systems. We scope them per site, so the build matches how you actually operate.

PMS-joined arrivals

Lobby load against the arrivals list, so tomorrow's 4pm rush is staffed in advance.

Grooming and uniform standards

Brand-standard checks in F&B areas. Needs a model trained on your uniform.

Multi-property roll-up

Every property on identical definitions, comparable without argument.

What arrives

Before the next day opens

On WhatsApp or email, with a live dashboard for whoever runs the floor and alerts the moment something needs attention.

PROPERTY — SATURDAY Lobby footfall 1,204 Peak lobby occupancy 47 at 16:10 Front-desk queue, median 2 min 40 s Front-desk queue at peak 9 min 15 s (16:00–16:30) Desks open at peak 2 of 4 Check-in duration, median 4 min 05 s Breakfast peak 08:40, 96 covers seated Banquet hall occupied 5 h 20 m of 14 h available Service-lift to guest floor 1 out-of-hours entry, 03:22

Every line above is configurable. Thresholds, time windows, which events raise an alert and who receives it are set with you at install.

Send us two hours of your footage.

We will send back what it says — including an honest assessment of what your cameras can and cannot support. No site visit, no installation, no commitment, and no hardware needed for the trial.

Start with a day

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